Returns and Refunds Policy
We stand by the The Consumer Guarantees Act (CGA) of New Zealand.
Returns or exchanges of unopened goods will be assessed on a case by case basis and may include a refund, exchange or store credit.
If you wish to return an item because you have changed your mind about your purchase, we will offer an exchange or credit where you contact us within 7 working days of receiving your order.
Vitamins.co.nz must receive the items for return within 21 days of your order being delivered. Items returned outside this period will not be accepted for health and safety reasons.
We are not able to accept returns for change of mind purchases for items that have been out of our care for over 14 days.
Vitamins.co.nz will offer an exchange or credit provided that:
You produce either your receipt, order number or other adequate proof of purchase
The item is in re-saleable condition meaning that it is in its original packaging, unworn, unopened, unused and in its original condition
The product is not one where a change of mind return is not available.
If these requirements are not satisfied, Vitamins.co.nz reserves the right not to offer an exchange, or credit.
Do not return goods without contacting us first.
Then return to us by either courier or registered post to the address below.
Please Include proof of purchase and a detailed description of why you are returning the product
Once received in our warehouse, we will process the return within 5 business days to ensure a quick refund.
In the case of a refund, exchange or change of mind or size please note a restocking fee of $9.99 will be incurred.
Vitamins.co.nz
251K Lincoln Rd
Henderson
Waitakere 0610
Direct Dial: 09 835 2091
Please contact us with in 24 hours in writing, by email to make a claim for goods lost or damaged in transit.
Shipping
Free shipping NZ-wide on all orders over $60 NZD, excluding rural addresses which incur a $3.99 surcharge per case/box.
Orders under $60 NZD will incur a $2.99 fee for a non rural delivery or $6.99 for a rural address per case/box.
We ship with CourierPost, New Zealand's largest & fastest delivery company.
We ship three times daily from our Auckland brick and mortar store.
All orders are usually dispatched between 1 to 5 working days excluding weekends and public holidays.
We do ship to PO Boxes.
Please allow for an extra day to rural address.
Unfortunately no pick ups are allowed at this time.
Vitamins.co.nz Ship with Courier Post, and aim to deliver your goods to you within 1-3 working days.
CourierPost are New Zealand's biggest & fastest delivery company.
Privacy Policy
This privacy policy sets out how Vitamins.co.nz uses and protects any information that you give Vitamins.co.nz when you use this website. Vitamins.co.nz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Vitamins.co.nz may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 29/05/2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click
- to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at service@vitamins.co.nz
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Privacy Act. If you would like a copy of the information held on you please write to:
Attn Jason Dunlop,
Vitamins.co.nz,
10 Aranui Road,
Mt Wellington
Auckland 1060
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Expired Goods Policy
Expiry dates for products varies from a few months on gels and bars to a few years on pills and powders. Vitamins.co.nz will endeavour to never ship items that are expired or within two months of their expiry date. Should you be unhappy with this policy as it relates to items received in your order, please contact us and we will try and rectify the situation. Reduce to clear and short dated products sold as such are non-refundable and will have dates listed in the item description.
